SHIPPING & DELIVERY
Shipping within the United States
We do not keep inventories of pre-made merchandise. This allows us to be competitive and pass on price benefits to you. Please allow between 10 to 17 days for delivery as our garments are made against specific orders and thus take more time to process. Shipping is via Federal Express or UPS once they reach the U.S.
The following are times and rates for shipping and handling:
Standard Delivery: Up to approximately 2 ½ weeks from order. Cost is $5
Rush Delivery: Approximately 10 days from order. Cost is $10
For shipments to Alaska, Hawaii and Puerto Rico, please allow a few extra days for your shipment to arrive.
International Orders
We currently ship to Canada, Mexico, and the United Kingdom. Standard shipping and handling to these countries will cost $15. International deliveries may take anywhere between 2 to 4 weeks. For orders from any other country kindly email us at contact us
Order Tracking
You will receive a tracking number by email once your order has been shipped to you by our office in the U.S.
RETURNS
Email us at returns@tuniclove.com and inform us. Do not forget to mention your Order Confirmation Number. We would appreciate if you could tell us how your experience with your purchase could have been better. We value customer satisfaction and if you are not 100% satisfied we will honor your return and refund your money as per our Returns Policy, absolutely no questions asked.
Returns must be sent to us at the following address:
TunicLove Returns Department
c/o First Flight
42 W 38th Street Suite #500
New York NY-10018
Return Policy
Merchandise can be returned for a full refund within 30 days of the original order date. Kindly ensure that all tags are attached and that the items have not been worn, altered, or washed. Upon receipt of returned goods, TunicLove reserves the right to deny a refund if the returned merchandise does not meet return policy requirements. Shipping and handling charges for returned merchandise are non-refundable unless we have made a shipping error.
All returned merchandise, subject to our Returns Policy, will be refunded for at the original price paid including any taxes. In the event that an order was processed incorrectly, we will gladly replace or take back that item for a full refund at our expense. We will process your refund within approximately 10 days of receiving your returned merchandise. Your banking institution may require additional days to process and post this transaction to your account. Please allow 1 to 2 billing cycles from the day you return your package for your account to be credited.
ORDER CHANGES AND CANCELLATIONS
As each of TunicLove's items is individually crafted per your specific order, we are only able to change or cancel an order if you let us know via email within 24 hours of having placed your order. Do not forget to mention your Order Confirmation Number. For changes or cancellations, click on this link changes & cancellations
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